The in-store session was phenomenal. Not only does Microsoft have a designated open space with seating dedicated to helping their clients, but they have well-trained customer service associates. Mara, from the San Diego Fashion Valley Microsoft Store, was our assigned representative. She was nice and very patient.
It all started as a session to teach my Mom the basics of her new device, like how to turn the computer on/off and how to search for files; however, I also learned a couple of new things that I did not know about the device and about myself.